IT Support for Australian Small to Medium Businesses
Your local Toowoomba team keeping Aussie SMBs connected and protected, with lightning-fast response times, proactive monitoring, and predictable pricing.
Why Choose Priority 1
Over 400 Australian SMBs trust us with their IT because we do things differently. Our Toowoomba team believes human support comes first, technical support second. When you call, you speak with real people who understand your business.
With 3,000+ satisfied users and a 98% satisfaction score, we’ve proven that combining expert technical knowledge with genuine customer care delivers better results for growing businesses.
I.T For Business
Reliable, Fixed-Price IT for Australian SMBs
Our service is built to support small and medium-sized businesses that need fast, dependable tech that they don’t have to worry about.
What You Get
Instant Help, Wherever You Are
Remote support that gets your team back online fast. Ideal for busy professionals who can’t afford downtime.
Fast, Friendly Communication
Calls answered in under 60 seconds, emails responded to in 15 minutes or less. You’ll never feel ignored.
Managed Cybersecurity
We keep you protected with proactive monitoring, patching and defence against threats, phishing and data loss.
One Simple Bill
IT, internet, phones and security bundled into one monthly payment. No surprises, no bill shock.
Accreditation-Ready Support
Need help with ISO or medical compliance? We provide the systems and documentation to make it easy.
Reliable Managed Backups
We handle your backups so you can focus on business. You’re protected in case of accidental loss or worst-case disasters.
Extra Services
Phones & Internet
Cloud-based phone systems and high-speed business-grade NBN to keep your team connected.
Cloud Systems
Move to the cloud with confidence. Microsoft Azure and private cloud options available.
Website Hosting
Fast, reliable hosting that boosts your site’s performance and visibility.
Comprehensive IT Support for Small Business Success
Tailored support services to keep your systems running, staff productive and issues resolved fast.
IT Support Services for Small Business
24/7 Help Desk Support
Real people, ready when you need them. Get your team back on track quickly with live, local support.
Hands-On Support at Your Office
Some problems need boots on the ground. We’ll be there fast when remote help won’t cut it.
Remote Support
Quick and efficient remote support to address issues without the need for a site visit.
Hardware and Software Support
Support for all your hardware and software needs, including installation, configuration, and troubleshooting.
IT Support Services for Lawyers
Client Data Protection
Encryption, access control and secure storage to keep sensitive legal information protected.
Support for Legal Case Software
Help with setup, updates and troubleshooting for LEAP, Smokeball and other platforms.
Legal IT Compliance
We help ensure your systems meet legal practice standards and align with regulatory requirements.
Document Management Solutions
Keep your case files organised and accessible, with secure and compliant storage.
IT Support Services for Accountants
Data Security
Our team has extensive experience in managing IT systems for large enterprises across various industries.
Software Support
Our team has extensive experience in managing IT systems for large enterprises across various industries.
Compliance
Our team has extensive experience in managing IT systems for large enterprises across various industries.
Network Management
Our team has extensive experience in managing IT systems for large enterprises across various industries.
Frequently Asked Questions
We provide a comprehensive suite of IT support services designed to address the diverse needs of small businesses. Our services include:
Yes, we will work with your in-house IT department to expand service capabilities and be a backup for when your staff members take leave.
Yes, we can either enhance your I.T department with additional resources, knowledge and support coverage. Or we can completely replace your internal I.T department for a fraction of the cost.
Yes, contracts are our preferred engagement type. It allows us to lock in prices for the products we provide for our customers and enables us to keep incredibly competitive pricing. If you don’t want a contract, we also have hourly options.
Contract options start at $70 /computer /month, hourly options start at $165 /hour.
We serve clients across Australia and globally. Most of our services are delivered remotely, and for any on-site needs, we collaborate with your trusted local tech provider.
We have a tech on-call 24/7 for IT emergencies. However, after-hours support will cost extra.
Absolutely. Cybersecurity is at the core of every solution we provide. We have several cybersecurity packages for your peace of mind.
Yes! In fact we highly recommend it. We have several certified 365 technicians ready and waiting to tackle your next office 365 project.
