Enterprise IT Support for Organisations with 100+ Staff
Scalable, secure and fully managed IT services tailored for large businesses across Australia. We keep your systems running smoothly so your teams stay productive and protected.
You will love working with us
Experience excellence and partnership every step of the way. Discover how our commitment to quality and support makes a difference in your success.
I couldn’t rate Priority 1 IT any higher! The team always goes above and beyond with any requests and/or support we have and/or need. I feel extremely confident in their expertise and would definitely recommend them to any business (medical or other) who needs friendly, capable, timeous and expert IT support.
Leanne
Industry: Paediatrics
The entire team are always willing to help, and the support team give us regular updates if the task is an involved matter. I like the fact that the support costs are captured within the monthly retainer which means we know what our IT costs are for the year. No nasty surprises for support costs.
Michelle
Industry: General Practice
Always good turnaround time for IT issues. I like the remote login and time you take to explain how we could potentially fix/adjust things in future.
Jo
Industry: Non-Profit
The team at PT are always helpful, very good response times and get things fixed fast! Highly recommend.
Dawn
Industry: Real Estate
The P1 IT Team are always so friendly and helpful, and nothing is ever too much (or too little) to ask!
Rose
Industry: Non-Profit
Why Enterprises Choose Priority 1
Our team supports large organisations with proactive IT services that improve performance, reduce risk and scale with your business.
Extensive Experience
We support organisations with 100+ users, multiple sites and complex systems, delivering enterprise-level reliability and scale.
Comprehensive Solutions
We deliver end-to-end IT services including cloud infrastructure, device management and cybersecurity, tailored to your goals.
24/7 Support
Our team is available 24/7 to resolve issues quickly, minimise downtime and keep your business running smoothly.
CONSOLIDATED MANAGED SERVICES
PROACTIVE ALWAYS-ON-SUPPORT
Our team monitors your systems continuously to prevent issues before they impact your business. Most work happens silently in the background, keeping your operations stable while your staff stay focused on what matters.
One Provider, One Invoice, Complete Coverage
All your IT, communications, cloud and cybersecurity services delivered and supported by one partner — with just one bill to manage.
- Software & Hardware Support
- Cloud Servers
- Business-Grade Internet & NBN
- Hardware Procurement
- Website Development & Design
- Unified Communications & VoIP
- Managed Cybersecurity
- Email Hosting & Microsoft Licensing
- Automated Backups & System Monitoring
- Software Development
HOW WE HELP
ENTERPRISES REDUCE IT COSTS
We specialise in supporting large-scale industries such as finance, legal, healthcare and professional services. Our team helps reduce overheads without compromising quality or performance.
Workforce Sharing
Our flexible resourcing model gives you access to a skilled IT team without the cost of hiring internally. We cover staff leave, peak demand and specialist tasks as needed — so your operations keep running smoothly.
Buying Power
We purchase IT infrastructure in bulk and pass those savings on to our clients. As a result, you gain access to highly competitive enterprise pricing without long procurement delays.
Knowledge
Our team offers deep experience across cloud, networks, security and compliance. Rather than overloading internal staff or paying for outside consultants, you gain access to specialists who handle everything from strategy to support.
You’re looking at
Your New IT Department
As your managed IT provider, we turn technology from a basic support function into a strategic advantage for your large business. Our tailored solutions are designed around your unique needs, helping you maximise the value you get from your tech investment.
Co-Managed IT
Our co-managed service works seamlessly alongside your existing IT team. We fill gaps in capacity or expertise — whether you need cover during staff leave or extra hands during busy periods. It’s a partnership designed to strengthen your internal capabilities, giving you dependable, expert backup when you need it. The result? Stronger resilience and more effective technology operations.
Cybersecurity Enhancement
We run in-depth audits of your internal systems and user practices to uncover risks — both external and internal. Our team then strengthens your defences with a secure IT environment tailored to your business. By identifying vulnerabilities early, we help reduce exposure to cyber threats while keeping your data and operations protected.
Cost Reduction
Our managed IT service can lower your payroll and operational costs by supplementing or replacing in-house IT staff. You still get access to top-tier support without the overheads. Plus, thanks to our procurement scale, we secure IT products and services at competitive rates — helping reduce your total IT spend even further.
Frequently Asked Questions
We provide a comprehensive suite of IT support services designed to address the diverse needs of small businesses. Our services include:
Yes, we will work with your in-house IT department to expand service capabilities and be a backup for when your staff members take leave.
Yes, we can either enhance your IT department with additional resources, knowledge and support coverage. Or we can completely replace your internal IT department for a fraction of the cost.
Yes, contracts are our preferred engagement type. It allows us to lock in prices for the products we provide for our customers and enables us to keep incredibly competitive pricing. If you don’t want a contract, we also have hourly options.
Contract options start at $77 /computer /month, hourly options start at $165 /hour.
We serve clients across Australia and globally. Most of our services are delivered remotely, and for any on-site needs, we collaborate with your trusted local tech provider.
We have a tech on-call 24/7 for IT emergencies. However, after-hours support will cost extra.
Absolutely. Cybersecurity is at the core of every solution we provide. We have several cybersecurity packages for your peace of mind.
Yes! In fact we highly recommend it. We have several certified 365 technicians ready and waiting to tackle your next office 365 project.