Leading Medical IT for Australian Medical Practices

Priority Technology Solutions was founded for Medical IT support, and we’re pretty good at it!
Let us take care of your IT, so you can take care of your patients

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You will love working with us

Experience excellence and partnership every step of the way. Discover how our commitment to quality and support makes a difference for Aussie doctors.

I couldn’t rate Priority 1 IT any higher! The team always goes above and beyond with any requests and/or support we have and/or need. I feel extremely confident in their expertise and would definitely recommend them to any business (medical or other) who needs friendly, capable, timeous and expert IT support.

Leanne
Industry: Paediatrics

The entire team are always willing to help, and the support team give us regular updates if the task is an involved matter. I like the fact that the support costs are captured within the monthly retainer which means we know what our IT costs are for the year. No nasty surprises for support costs.

Michelle
Industry: General Practice

Always good turnaround time for IT issues. I like the remote login and time you take to explain how we could potentially fix/adjust things in future.

Jo
Industry: Non-Profit

The team at PT are always helpful, very good response times and get things fixed fast! Highly recommend.

Dawn
Industry: Real Estate

The P1 IT Team are always so friendly and helpful, and nothing is ever too much (or too little) to ask!

Rose
Industry: Non-Profit

Our Managed IT Services 

We offer a wide array of managed IT services designed to keep your business running smoothly. Our services include: 

  • Cybersecurity
  • Medical IT Support
  • Network Management
  • Electronic Health Records (EHR) Management
  • Cloud Services
  • IT Consulting

Network Management

A reliable and secure network is the foundation of any medical practice. Our network management services ensure that your network is always up and running, providing the connectivity you need to deliver high-quality patient care. 

  • Network Monitoring: Continuous monitoring of your network to detect and resolve issues before they impact your practice

  • Network Security: Implementation of robust security measures to protect your network from cyber threats. 
    Performance

  • Optimization: Regular assessments and optimizations to ensure that your network is performing at its best. 

Electronic Health Records (EHR) Management

Efficient management of electronic health records is crucial for the smooth operation of any medical practice. Our EHR management services help you maintain accurate and secure patient records, improving patient care and operational efficiency. 

  • EHR Implementation: Seamless implementation of EHR systems tailored to your practice’s needs.

  • EHR Optimization: Continuous optimization of your EHR system to enhance usability and performance.

  • Data Security: Implementation of stringent security measures to protect patient data and ensure compliance with regulations

Medical IT Support

Our Medical IT support services provide comprehensive assistance to keep your IT systems running smoothly. From troubleshooting technical issues to providing ongoing maintenance, our team is here to support your practice. 

  • Help Desk Support: Round-the-clock support for all your technical issues, ensuring minimal disruption to your practice.

  • On-Site Support: Prompt on-site support for any issues that cannot be resolved remotely. 

  • Remote Support: Quick and efficient remote support to address issues without the need for a site visit. 

Cybersecurity

Protecting patient data is paramount in the healthcare industry. Our cybersecurity services safeguard your systems and data from cyber threats, ensuring that your practice remains compliant with industry regulations.

  • Threat Detection and Response: Continuous monitoring for potential threats and rapid response to mitigate any security breaches

  • Data Encryption: Implementation of data encryption to protect sensitive patient information.

  • Compliance: Ensuring that your practice meets all necessary regulatory requirements and industry standards. 

Cloud Services

The cloud offers numerous benefits, including scalability, flexibility, and cost savings. Our cloud services help you leverage these benefits to enhance your practice’s operations.

  • Cloud Migration: Seamless migration of your existing systems and data to the cloud.

  • Cloud Management: Ongoing management and optimization of your cloud infrastructure.

  • Cloud Security: Implementation of robust security measures to protect your cloud-based data and applications.

IT Consulting

Our IT consulting services are designed to help you make informed decisions about your technology investments. We offer expert guidance to ensure that your IT strategy aligns with your practice’s goals and objectives. 

  • IT Strategy Development: Creation of a comprehensive IT strategy tailored to your practice’s needs. 

  • Technology Roadmap: Development of a technology roadmap to guide your future IT investments.

  • IT Audits: Regular audits to assess the effectiveness of your current IT infrastructure and identify areas for improvement. 
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CONSOLIDATED MANAGED SERVICES

PROACTIVE SERVICE

We are constantly monitoring your systems to automatically and manually prevent issues before they happen. Our systems are completely silent, most of the work we do happens completely un-noticed in the background while you go about your day.

I.T For Medical

1 Number to Call, 1 Bill to Pay​

One phone number to call for everything tech related

FIXED PRICING FROM

$77 /PC /MONTH

More than 100 employees? Click Here

  • RACGP Accreditation Assistance
  • Software & Hardware Support
  • Cloud Servers
  • Internet & NBN
  • Hardware Procurement
  • Website Development & Design
  • Phone System and Communications
  • Cybersecurity Services
  • Emails and Licensing
  • Backups and Monitoring
  • Software Development

Why Accredited Medical IT Services Are Essential for Healthcare Providers

The healthcare industry in Australia is highly competitive, making it essential for medical practices to leverage technology to stay ahead. Medical IT services provide healthcare providers with the expertise and resources they need to navigate the complexities of the digital world.

Whether you’re a small clinic looking to improve efficiency or a large healthcare facility seeking to optimize your IT infrastructure, Priority Technology Solutions’ Medical IT support can help you achieve your goals. 

Plus, Priority Technology is a trusted support partner of Genie Solutions. This means that we’re qualified to implement, support and maintain your Genie Solutions systems.

Benefits of Medical IT Services

Partnering with Priority 1 Technology Solutions for your Medical IT needs offers numerous benefits: 

Enhanced Patient Care

Efficient IT systems enable you to focus on patient care, improving the overall patient experience.

Increased Efficiency

Streamlined operations and optimized IT systems lead to increased efficiency and productivity in your practice. 

Reduced Downtime

Our proactive approach to IT management helps prevent issues before they occur, reducing downtime and ensuring that your systems are always available. 

Data Security

Robust cybersecurity measures protect patient data, ensuring compliance with industry regulations and safeguarding your practice’s reputation. 

Cost Savings

Outsourcing your IT needs can save you money in the long run, reducing the need for expensive in-house IT resources

Our Support Approach​

Whenever you call us, you’ll speak with an Australian.

Wondering about the benefits of fixed-price support? Let’s delve into it!
Fixed-price support compels us to deliver only the most dependable solutions. If something fails, it’s on us to fix it on our time.

Encountering an issue? Simply log a ticket. Forget the days of worrying about being billed for every phone call or support request. We’re not accountants, but we find consistent billing each month simpler for us, and likely for you as well!

Professionals Serving Professionals

Our team is proficient in Medical IT, having undergone hundreds of hours of training, recognizing the value of your time.

That’s why we offer a dedicated priority line for doctors. As a doctor, you can bypass the queue and receive immediate support whenever necessary.

Frequently Asked Questions

We provide a comprehensive suite of IT support services designed to address the diverse needs of small businesses. Our services include:

Yes, we will work with your in-house IT department to expand service capabilities and be a backup for when your staff members take leave.

Yes, we can either enhance your I.T department with additional resources, knowledge and support coverage. Or we can completely replace your internal I.T department for a fraction of the cost.

Yes, contracts are our preferred engagement type. It allows us to lock in prices for the products we provide for our customers and enables us to keep incredibly competitive pricing. If you don’t want a contract, we also have hourly options.

Contract options start at $77 /computer /month, hourly options start at $165 /hour.

We serve clients across Australia and globally. Most of our services are delivered remotely, and for any on-site needs, we collaborate with your trusted local tech provider.

We have a tech on-call 24/7 for IT emergencies. However, after-hours support will cost extra.

Absolutely. Cybersecurity is at the core of every solution we provide. We have several cybersecurity packages for your peace of mind.

Yes! In fact we highly recommend it. We have several certified 365 technicians ready and waiting to tackle your next office 365 project.