IT Support for Non-Profits That Do More With Less
At Priority 1, we empower Australian not-for-profits to achieve more with technology that works as hard as you do. From secure, compliant systems to fast, responsive support, we keep your teams connected, protected, and productive, so you can focus on making a real impact in your community.
You will love working with us
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Technology That Helps You Help Others
We work with charities, foundations and community organisations to deliver practical, cost-effective IT solutions. Our services are built to reduce admin, improve data security and give your team the tools they need to stay focused on the people and causes that matter most.
Local Support Team
Our helpdesk is staffed by real people who understand how non-profits operate. Whether you need on-site help or remote support, we respond quickly and work around your schedule to keep things running.
Software & Licensing Help
We manage your software systems, renewals and non-profit licensing programs, so you never miss a renewal or overpay. That includes Microsoft, Google, antivirus, productivity tools and more.
Strategic IT Advice
Get expert guidance to plan for growth, manage change and align technology with your mission. We help you prepare for audits, funding cycles and long-term planning with advice you can count on.
What You Get With Priority 1 IT
More Than Just Tech Support
We do more than fix problems. We help you build the right systems from the ground up.
Running a non-profit comes with its own set of challenges. You need to stay secure, meet compliance requirements, and support your team, all while keeping costs under control. We provide the tools, support and guidance to make that easier. Whether you’re managing a small office or a national program, we work with you to get the most from your technology and keep your mission moving forward.
- Access to government and non-profit software discounts
- Microsoft 365 and Google Workspace set-up and support
- Secure file sharing and data protection
- Cybersecurity and risk management tailored for charities
Why Non-Profits Choose Priority 1
We understand that not-for-profits need more than just reliable IT. You need a partner who gets your goals, respects your budget, and works with you long term. Our team supports a wide range of community organisations across Australia with honest advice, fast support, and systems that just work.
Trusted Partnership
We work closely with you to understand your mission and support it with practical, people-first IT solutions.
Sector Experience
Our team has deep experience working with charities, associations and social impact groups across Australia.
Solutions That Fit
We tailor every setup to your size, structure and budget, so you get exactly what you need and nothing you don’t.
Services That Support Your Entire Organisation
Our IT services are designed to support every part of your organisation, not just your devices. From helping staff stay connected to securing sensitive data and advising on long-term tech strategy, we cover the systems you rely on every day. You get support that grows with you and adapts to the way your team works.
Device & User Support
We manage desktops, laptops and user accounts to keep your team productive and secure.
Cloud Services
Enable remote work, file sharing and collaboration with secure, cloud-based tools.
Cybersecurity
Protect your systems and data with layered security, regular updates and backups.
Network Management
We maintain fast, stable and secure internet and internal networks across all your locations.
Technology Planning
Get expert advice to align your systems with future goals, funding opportunities and compliance needs.
Helping You
We take care of your IT, so you can take care of your mission. With responsive support, reliable systems and clear communication, our team works quietly in the background while you focus on the communities and causes that need you most.
Frequently Asked Questions
We provide a comprehensive suite of IT support services designed to address the diverse needs of small businesses. Our services include:
Yes, we help you navigate and access existing government and non-profit software discount programs from providers like Microsoft, Google and others. We manage your software systems, renewals and licensing to ensure you’re taking advantage of available non-profit rates, and we make sure you never miss a renewal or overpay for the tools your organisation needs.
Our local helpdesk is staffed by real people who understand how non-profits operate, and we pride ourselves on fast response times. We offer both remote support and on-site assistance, working around your schedule to minimize disruption. For critical IT emergencies, we also have a technician on-call 24/7 (after-hours support incurs additional costs).
We provide cybersecurity and risk management solutions tailored specifically for charities and not-for-profits. This includes layered security measures, regular system updates, secure data backups, and protection for sensitive donor and beneficiary information. We have several cybersecurity packages designed to fit different budgets while keeping your organisation protected from threats.
Absolutely. We understand budget constraints are a reality for non-profits. Our contract options start at $77 per computer per month, and we tailor every setup to your size, structure and budget so you get exactly what you need without unnecessary costs. We also help you access government and non-profit software discounts, and provide transparent monthly retainers so you know your IT costs upfront with no surprises.
